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| I've been with EliteSeedbox since it started up and have to say I'm very satisfied with the service I recieve. Any issues I have are dealt with quickly and my seedbox supports a torrent site without problem. Additionally, the facility to contact elite staff and other customers through IRC is both innovative and welcome and adds a whole new level of service and support to an already impressive structure. It's both well thought out and well maintained, leaving me, as a customer, feeling valued. |
— liwolfbyte
13 Nov 2008 |
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Your quick and positive actions showed great business integrity, something lacking in our days. |
— alexpap
19 Feb 2010 |
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I'm extremely impressed with the service ... I really really like the bandwidth info and the download speed, plus I liked utorrent webui with you guys alot. |
— buggs1a
29 May 2008 |
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Click Here to see more reasons why our customers love Elite SeedBox Hosting!
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Send us an email!
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| Frequently Asked Questions (FAQ) | | | |
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#100 - Sales Questions - [ Top ]
#101 - Is my plan and price REALLY guaranteed?Created: 03 Jun 2008
Yes it is!
Once you choose your plan features (Hard drive size, and Bandwidth option), and your account is set up and confirmed, you are guaranteed that exact plan and price for as long as you have your account in good standing!
This guarantee can only become void if one of the following events happens:
Cancellation - If you cancel your account, obviously you're no longer guaranteed on your original plan and price if you happen to sign up again later.
Plan Changes - If you elect to change your plan (less or more HD space, or any changes to your monthly Bandwidth limit), you will be effectively changing to one of the plans available at that time. However! Once your changes are made, you will then be guaranteed that NEW plan and price!
Late Payments - Life happens; sometimes you just can't pay your bill on time. As long as you let us know about it ahead of time and make acceptable arrangements with us, we can usually work with you on it. However, you officially forfeit your guaranteed plan and price if your payment due date passes without payment or acceptable prior arrangements. Once if you are late without arrangements, your account will be reviewed and changed to the currently available plan that most closely resembles your old one, and of course your plan price will be changed to reflect the current pricing at that time. These changes are effective immediately at that time.
Best way to always keep your guaranteed price and plan is: Don't cancel, and make sure you pay your account on time every month!
#102 - Are there any hidden fees or charges?Created: 30 May 2008
NO! We are as up-front as possible about all fees.
Your monthly rate is guaranteed for you for as long as you have your plan, and keep your account in good standing! It can only change if and when you request a plan change -- and then you are guaranteed the new plan's rates.
The only "extra" fees that can be charged are for bandwidth overages if you're on a fixed limit bandwidth plan. These are charged at €1.00 for every 5.0GB or portion. For example, if you are 14 GB over your limit, you would be charged an extra €3.00 euro on the following month's charges.
#103 - I don't like PayPal. Can I pay some other way?Created: 30 May 2008
Sorry, no.
We only accept payment through PayPal, as it protects both the buyer and seller, and provides a reliable way of accepting credit cards and e-cheque payments.
#104 - I have a Mac. Can I still use your services?Created: 30 May 2008
Your own operating system has no effect on the service, since all control is done through a web browser (for the uTorrent WebUI) and FTP for file control. As long as you have internet capability, you should have no trouble using your seedbox.
#105 - Can I access Usenet downloads from my seedbox?Created: 30 May 2008
No. We do not offer this capability at this time.
#106 - What kind of speeds can I expect?Created: 06 Jul 2008
ALL of our servers are on premium dedicated 100mbit connections.
This means speeds of up to 10 megabytes/second for both Upload and Download, on each and every server.
Our Seeder class accounts (Limited monthly bandwidth) allow our clients uncapped speeds up to the full 100mbit connection.
An example of our speeds:
(Click here for original image from speedtest.net)
The speed test above was taken on an active server with 5 accounts actually running. At the time of this speed test, there was about 20500 kbit/sec (about 2 megabytes/second) in use by those accounts, leaving the shown 78828 kbit/sec (7.85 megabytes/sec) not in use.
The above situation is fairly typical of our Seeder class servers, as about 90% of the time, at least 80% of the available connection speed goes unused. This unused connect potention is then available to you at any time, whenever your torrents demand it!
If you have any questions, please contact us by sending and email to Sales@EliteSeedbox.com or use our support site: http://Support.EliteSeedbox.com
#107 - Do you offer free trial accounts?Created: 22 Jul 2008
No. We have a strict policy that all accounts must be prepaid in advance of each calendar month, as well as before any new accounts are activated.
However, we do have a refund policy that may interest you, if you're unsure whether our services will meet your needs...
(Learn more!)
#108 - What are your Cancellation and Refund policies?Created: 22 Jul 2008
We have several stages of refund policies:
Cancellation within the first 24 hours after your account has been activated
If you choose to cancel within the first 24 hours after your account has been activated (meaning 24 hours of actual, useable service), you will be refunded 100% of your payment (including setup charges). However, one additional condition applies to qualify for this complete refund: your total bandwidth usage must be less than 30GB.
Cancellation before the end of your first full calendar month
All billing is done based on calendar months (the 1st of each month is always the first day of each billing cycle), you pay a pro-rated amount for the remaining portion of the current calendar month, when you initially sign up.
If you choose to cancel your account before completing your first full calendar month, and have had your account for more than 24 hours (or your bandwidth usage is greater than 30GB), you will be refunded with a pro-rated amount, based on your usage. Note that after the first 24 hours, the setup charge becomes non-refundable.
Your refund will be the lesser of either:
a) Your unused portion of bandwidth remaining at the time of cancellation, or
b) The percent of remaining days until the end of your currently pre-paid service period.
Cancellation after your first full calendar month
Once you have completed your first full calendar month, you are now on a month-to-month contract. This means that you prepay 1 month at a time (you do have the option of prepaying more in advance, of course!), and are required to give notice of cancellation at least 7 days before calendar month-end, for the following month. Once a month has begun, the payment for it is non-refundable.
This is also the time when all account payments are due each month, for the next month's service. Once those payments' due dates have passed, unless arrangements are made otherwise, we assume that you intend to end your service at the end of the current month. Please see this FAQ for more information about late payments.
#109 - What sort of access and control will I get?Created: 05 Oct 2008
Our service includes WebUI access (web-based control of your uTorrent client on the server), which works with most browsers, including FireFox (all versions) and Internet Explorer version 7 and up, as well as Opera and many other commonly available web browsers. Sorry, it does not work with IE 6.
Additionally, you receive full FTP access to your files, which will allow you to Download, Upload, Modify, Move, Copy, Delete, etc.
The above interfaces allow you to perform most (if not all) of the tasks needed to manage your seedbox.
RDP (Remote Desktop) is not normally available with our service. Please see this FAQ for more information about RDP access.
#110 - How many torrents can I actually run on my account?Created: 26 Oct 2008
We never put more than 8 accounts on each server, and usually a lot fewer than that! We have tested up to a total of 700 torrents running on 8 different accuonts on one server, and measured no significant drop in performance.
Based on the above test, as well as many other tests that we do as part of our ongoing research and development, we can safely say that each account is able to run at least 100 torrents at any given time.
As many of our customers usually only run 2-20 torrents at any moment, it means there is always lots of processor and memory resources available whenever you need to run a lot of torrents. We do not impose any hard limits on the number of torrents, unless an account is consistently using an excessive amount of server resources, to the point where it is impacting other accounts. To date, this has not happened.
#111 - Why do you require a shipping address with PayPal payments?Created: 24 Nov 2008
As part of our anti-fraud measures, we have configured all payments to require a shipping address. This protects us from fraudluent chargebacks and protects PayPal account holders from unauthorized use of their accounts.
Please note that we DO NOT store this address information anywhere on our systems. It is stored with the PayPal transaction itself on PayPal's secure servers, and is ONLY for anti-fraud purposes.
#112 - Do you have a Privacy Policy?Created: 24 Nov 2008
Yes. Bacially it goes like this: Any information we collect about you is used only for billing and account information purposes.
WE WILL NEVER SHARE YOUR INFORMATION WITH ANYONE. There is one exception to this rule: In the even of fraudulent payments through PayPal, we always provide ALL of your initial signup information (IP, email, name, etc) to PayPal to aid them in prosecuting criminals that use other people's accounts to make unauthorized/fraudluent purchases.
While we would never share legitimate account information with ANYONE (everything is kept on servers that are set up for instant total wipe in the event of a siezure or raid, to protect our customers' confidentiality), we will cooperate fully with PayPal investigations in the event of any illegal, unauthorized, or fruadulent payments. If you plan on using a hijacked PayPal account to try and get "free" hosting, know that we will provide ALL of your signup information, server logs, and IPs, to PayPal so that they can hunt you down and prosecute you.
In all other circumstances, we will guard your personal information with every bit of protection possible!
#113 - What are your Terms of Service (ToS) and Acceptable Use Policy (AUP)?Created: 24 Nov 2008
While we do not have a consolidated Terms of Service (ToS) or Acceptable Use Policy (AUP) listed on this site, all of our terms and conditions are laid out within this FAQ, as well as on the Home page.
Please note that if we receive a notice or complaint about a torrent that you are running that violates copyright law, we are obligated to immediately terminate that torrent and remove the data from our servers. It is your responsibility to ensure that you are not running torrents that are at high risk for legal action, therefore we have a zero-tolerance policy with regard to certain public trackers - specifically Pirate Bay. If we receive legal notice of copyright violation on a torrent that included any Pirate Bay, TPB, or h33t trackers, your account will be subject to immediate termination and deletion without refund.
To avoid this issue, we do require you to avoid the use of all public trackers, ESPECIALLY Pirate Bay, TPB, and h33t; private trackers are usually quite safe to use. If your account is responsible for notice(s) of violation when using a private tracker, we will usually contact you to discuss the situation, although your account may be suspended until we can resolve the situation. If the situation cannot be satisfactorily resolved, the account may have to be terminated. Accounts terminated for this reason do not qualify for any refunds. Again, if the offending torrent involves a public tracker, termination will be immediate with no discussion.
Upon receipt of a copyright infringement notice, we immediately review your current torrents. If we find torrents running off the tracker that was the source of the infringement notice, your account may be suspended and you will be contacted by email. Depending on the situation, your account may need to be reviewed before either being restored, or terminated.
Please remember: we would always rather KEEP a customer than lose one! We will only terminate an account if, in our judgement, the customer is in direct and blatant violation of these rules.
We thank you in advance for your understanding and cooperation in complying with these rules for acceptable use of our services.
#114 - Do you offer unlimited bandwidth plans?Created: 11 Dec 2008
No. We no longer offer these types of plans, because we do not feel we can offer a suitably competitive price for these plans. As well, these plan most often attract customers who only wish to abuse their hosting. (Obviously not all customers who want unlimited BW plans are looking to abuse them; this only describes the majority).
#115 - Do you offer any discounts for paying for multiple months ahead of time?Created: 05 Apr 2009
We do offer discounts for pre-payment of 3 months or more, subject to the following criteria:
Our discounts are available if you're paying for 3, 6, or 12 months in advance. The more months in advance, the better your discount! Our smaller plan options are already so close to our cost that discounts are not possible for them. However, medium and large plan options do qualify for dicounts - and the discounts also increase with the SIZE of your plan!
The following table outlines our discount qualification steps.
*** Your plan must include both the minimum HD size and BW limit for a given discount level, to qualify for that discount. If either of your plan options are below, they will be considered at the lower discount step. See below the chart for additional notes!
| | | |
| »» | 40 GB | 750 GB | »» | 5% | 3% | n/a | | »» | 50 GB | 1000 GB | »» | 10%
1.2 months free! | 7.5% | 4% | | »» | 60 GB | 1200 GB | »» | 15%
1.8 months free! | 12% | 7% | | »» | 75 GB | 1500 GB | »» | 20%
2.4 months free! | 15% | 10% | | »» | 90 GB | 2000 GB | »» | 25%
3 months free! | 19% | 13.5% |
If only one part of your plan is at a lower level, but the other part is at least 2 levels above, you will qualify for the next level above your lowest qualification. For example:
Your BW is 750GB (level 1) but your HD is 60GB (level 3), then you would qualify for the level 2 discount.
Your HD is 50GB (level 2) but your BW is 1500GB (level 4), then you would qualify for the level 3 discount.
Once your pre-paid period is complete, you will revert back to monthly payments unless you wish to make arrangements for additional long-term prepayments. Note also that if you cancel your account before your prepaid period is complete, you WILL still qualify for our existing refund policy, however, your charges for the time you have already used will be re-calculated from your pre-paid amount WITHOUT the original discount. The remaining prepaid funds will then be refunded to you. We will always do our best to fully explain your charges anytime your plan is changed or cancelled.
If you decide to change your plan (upgrade or downgrade) during your prepaid period, your charges during that period so far will also be recalculated as needed. If your plan change moves you up or down to a new discount level, we will calculate your charges on a pro-rated basis for the time used so far, and then apply unused credit toward the new plan.
*** If you would like to take advantage of these discounts, please let us know by email or directly through our support site, as we will need to adjust your billing information accordingly, and then you will need to complete your payment at that time.
If you have any questions about our discounts that were not answered here, please contact our Sales department.
#116 - How is my Bandwidth usage calculated?Created: 25 Aug 2009
Bandwidth is allocated based on a calendar month, meaning that if your monthly limit is 750GB, then that limit applies from the 1st of the month until the last day of the same month. At midnight (Pacific time), as the calendar changes to a new month, your usage is reset back to zero again, for a new month.
You total bandwidth usage is the sum total of all FTP traffic (upload and download), plus all torrent traffic (upload and download). More detailed information is available on your Account Information page, where your current usage is broken down into 9 values, in 3 categories:
-- Download Traffic
|-- Torrent
|-- FTP
`-- Total Downloaded
-- Upload Traffic
|-- Torrent
|-- FTP
`-- Total Uploaded
-- Total Usage
|-- Total Used
|-- Your monthly limit
`-- Percent of your limit used so far
Your FTP usage is always displayed as a total value for Uploaded and Downloaded, and is updated in real time, as each FTP transaction completes (the bandwidth used during an FTP file transfer is only updated once a given file is completed or stopped for any reason).
Torrent bandwidth usage is updated every hour, usually between 1 and 5 minutes after the top of the hour. Very detailed statistics are available to you from the previous hour, back to the day your account was activated. It can be viewed using a choice of units (GB, MB, KB, B), as well as by year, month, day, and hour.
Note that you are fully responsible for monitoring your own bandwidth usage! We check our clients' usages periodically, and will disable accounts when they exceed their monthly limits, however we do this only as a protection against excessive overages, and cannot guarantee that an account will be disabled immediately after the limit is reached. To avoid overage charges, it is your responsibility to manage your traffic; slow down or stop torrents if you are getting close to your limit, and keep a close watch on your statistics when you are getting close as well!
Click here for more information about reaching or exceeding your monthly BW limit.
#117 - What version of uTorrent will my Seedbox use?Created: 15 Jan 2010
All of our Seedbox accounts run the latest uTorrent version, unless there is a specific known problem with that version (in which case we would run the latest known stable version of uTorrent).
We apply updates to the new releases usually within 2-4 weeks of release. This strikes a good balance between having the latest stable version of the clients on the server , while allowing some time for new releases to develop any bug reports or reported problems in the torrenting community.
Note that at any time, if you would prefer to run an older version of utorrent on your account, you can request this by submitting a ticket to our Support department. For details on contacting us, please click here to view FAQ #303.
At the present time, we are running uTorrent v1.8.5
#200 - Your Account - [ Top ]
#201 - I just paid my bill. Why does it say I still owe money?Created: 30 May 2008
Anytime your next month's charges are paid, we automatically update your account for the following month's charges, so that you can pay those charges at any time. If you pay attention to the due dates, you'll see exactly what is due, when.
Note that payments are all processed by humans, and can take up to 24 hours to process on your account.
PLEASE do not submit a sales/billing/support email or ticket regarding your payment for a minimum 24 hours after making a payment, and then only if your account still does not show the payment! This only slows down the payment processing time on your account; ALL payments are processed manually, within 24 hours. If your account does not show your latest payment, made OVER 24 hours ago, then please do contact us about it, as there may have been a problem with the payment notification from PayPal. This is extremely rare, however.
#202 - What happens when I reach my monthly bandwidth limit?Created: 30 May 2008
We do not continuously monitor your usage. Instead, we usually check all metered accounts once or twice a day. If someone is at or over limit, their account is disabled, and an email is generated. This does not guarantee that you will not go over; it is simply a courtesy we provide to minimize your overages. The best way to avoid overages is to either stop all your torrents before hitting your limit, or consider a plan upgrade.
You are provided with BW stats that are updated hourly. It is your responsibility to manage your transfers to ensure you stay within your limit. Any overages are charged at €1.00 per 5GB over (or portion).
If you are approaching your limit, you can always email us or use our support site to upgrade your plan. Upgrades are always free, but note that you are allowed only 1 free downgrade every 3 months. Additional downgrades are charged a setup fee. This is to prevent users from upgrading mid-month, then downgrading at the beginning of the next month all the time.
Additionally, you may wish to purchase Bandwidth Overage Credit which can cover any overages you may incur. Please read this FAQ entry for additional details.
Please see this FAQ for more information about plan changes.
#203 - I'm going to be a bit late with my payment - what happens now?Created: 03 Jun 2008
If you are going to be late paying on upcoming due fees on your account, please email us or use the support site immediately to contact our Billing department and let us know. In most cases, we are quite willing to work with you on your late payment, if you tell us ahead of time - including keeping your account active, etc.
If we do not hear from you, and you have not paid your bill on time, when the 1st of the month comes around, your account will be immediately deleted. Along with deactivating your services, an email will be sent to you, explaining all this.
Remember that once a month starts (regardless if you've paid or not), you are legally bound to pay for that new month, UNLESS you put in an official notice of cancellation BY EMAIL to us, 7 DAYS PRIOR to the start of the month.
Note! If payment is late without approved prior arrangements, you would immediately forfeit your current price and package level guarantees. At that time, your service plan would be reviewed and reset to the closest current available plan and pricing, and your amount due for the following month would be immediately adjusted to the new pricing.
Note! If you are late with your payments 3 or more times in any 7-month period -- regardless of the reason -- we reserve the right to add a €5.00 Repeat Late Payment Charge to each month's amount due, for each additional time your payment is overdue. This fee begins with the 3rd late payment. To avoid these extra charges, please always make sure your account is paid on time, or that you have made acceptable arrangements with us BEFORE your payment is due each month.
If, for example, you are late in January and February, then any subsequent overdue months up to and including July, would have a €5.00 Repeat Late Payment Charge added. If there were no additional overdue months, then the next month you would be able to be overdue without penalty would be August, in this example.
When considering this 7-month period, we are essentially looking at the 6 months prior to the current month. If there are 2 or more late payments in the previous 6 months, then being overdue in the current month will result in the additional fee.
** Note! Users with RDP access should remember that as soon as your account is marked for late payment, RDP access is immediately suspended until payment is received. RDP access is an extra service, above regular account services; it is only granted to users with accounts in good standing. Frequent late payments can also result in RDP or Proxy access being removed permanently.
Aside from the above, your plan specifications, as well as plan pricing, remains guaranteed for as long as you keep your account in good standing, or until you elect to change your plan yourself.
Please see this FAQ for more information about accounts that remain unpaid as of month-end.
#204 - My account was suddenly suspended - what happened?!Created: 03 Jun 2008
There are two main reason why this might happen. The second reason is the most common by far:
1- You have an overdue account, or fees owing that are past their due date. Once the time comes (like a new month) that the fees are meant to pay for, your account becomes suspended.
2- You have gone over your bandwidth limit (only applies to metered bandwidth customers). You are responsible for monitoring, regulating, and managing your BW usage at all times, and reporting has been made available to you at all times, but simply logging into your account on this website. FTP stats are pretty much "live" - they update whenever an FTP operation comepletes (or fails). Torrent traffic is updated hourly.
If either of the above conditions are true, we disable your account to prevent you going excessively over your limit. Because we only do those "spot-checks" 1 or 2 times a day, it can happen that a user racks up a LOT of traffic between checks, and winds up quite a bit over limit... There is no acceptable way at this time to program an "automatic cutoff", and so we pull those reports.
As a client, you are responsible for ensuring your account is always in good standing, and for managing your own bandwidth. While you are obviously allowed to use up every last byte of your monthly bandwidth limit, we reserve the right to suspend any account (to prevent overage) once it is within 5.0 GB of its bandwidth limit for the current month. If your account is suspended within that 5GB range, we will gladly re-activate it for you upon your request to our Support department - just be careful about going over your limit after that, as you will be responsible for any bandwidth overages you may incur.
You can always order an upgrade in your bandwidth or drive space, at any time! - Just send us an email or use the support site!
#205 - I want to use RDP to access the server directly.Created: 30 May 2008
This is generally not permitted for security and stability reasons. RDP allows you to interact with the server directly, potentially causing slow-down or adversely affecting the server software, and therefore affecting other users.
We only allow RDP access on a one-time basis, and only if we judge that the user is experienced with Windows, and has sufficient reason to need RDP access. Generally, the answer is "no" to most requests, as there is rarely any good reason for a user to need this access with our services.
** Note! Users with RDP access should remember that as soon as your account is marked for late payment, RDP access is immediately suspended until paymnet is received. RDP access is an extra service beyond regular account services; it is only granted to users with accounts in good standing. Frequent late payments can also result in RDP access being revoked permanently.
#206 - Can I change my account at any time?Created: 03 Jun 2008
Yes you can!
Simply send us an email or use the support site and let us know what you want to do.
There are a few items you need to know when changing your account:
Upgrades are always free of setup charges, and can be done at any time. Upgrading your HD space will result in a pro-rated charge for the difference in plan prices, based on how far into the month we are. (eg, if you increase your HD space on the 15th, then you'll only pay for the portion that includes the second half of the month). Upgrading bandwidth, you are charged the plan price difference for the entire month, regardless when you make the change. This is because we're then allowing you the full bandwidth for that month. ** NOTE! requests for upgrade of BW limits must be made before your usage exceeds 20GB over your existing limit. Once your BW overage totals more than 20GB over your existing plan limit, plan upgrades for the current month are generally not available until the following month. However, exceptions are occasionally made on this rule, so it's always a good idea to ask anyway!
See this FAQ entry for more detailed information about Upgrade calculations!
Downgrades can be done once per 3-month period without any charge. Same conditions apply as with upgrades: HD changes are pro-rated to credit on your account, and BW changes are for the full month. (If you downgrade your BW on the 15th, you would receive the plan price difference for the full month as a credit). A second downgrade within any 3-month period will be charged a setup fee of €5.00 for each occurrence. Once 3 months has passed since the last downgrade, your next one would be free of charge again.
If you have a question about Upgrades or Downgrades
...please contact us by email at sales@eliteseedbox.com
#207 - Why do I need a PayPal account to pay my bill?Created: 11 Feb 2009
While we do accept all the major credit cards and eChecks from most bank accounts, these payments are all accepted only through PayPal.com.
Due to the surprisingly high number of fraudulent payments we receive, we are forced to take strong precautions to minimize these problems. As a result, we have enabled the following conditions on our PayPal account, as well as several measures after payment is received:
You must always provide a shipping address to PayPal with payments. Even though we do not actually ship anything out, this requirement makes it harder for criminals to post a fraudulent payment
You must have an existing PayPal account in order to make any payments. You can still pay using credit card, bank account, or your exisitng PayPal balance, but all options do require an actual account at PayPal.
You are required to verify your payment by email following your first payment to us on a new account. When we receive a payment, we will issue an email to the address listed with PayPal. You will then be required to reply to that specific email to declare that "this is an authorized purchase." After 24 hours with no response, we will issue a second email request. 24 hours after that with no reply, the transaction will then be refunded at PayPal, and the new account order will be cancelled. However, if you do reply confirming the payment, your account will be set up and online within 24 hours or less (usually within 6 hours after your reply). In the event that a dispute is lodged at PayPal, claiming the transaction was not authorized, we will provide your authorization reply, as well as any other relevant information from your sign up, to help PayPal track down and prosecute the imposter for fraud.
If you are having any problems making your payments to us, please let us know and we'll try to work with you toward resolution.
#208 - If/When I upgrade my plan, how will the billing be handled?Created: 20 May 2009
At the time of upgrade (or scheduled upgrade), we perform a calculation on the account with the following formula on your currently prepaid month(s)' service (unpaid months will just be added to their upcoming bill):
Additional charges for the period
...divided by...
Amount already prepaid on account
This gives a fraction, which we convert into percent. If the resulting percentage amounts to more than 25% or €10.00, then we charge the upgrade fees prior to the upgrade. However, for smaller amounts, we simply put the upgrade charges onto the next monthly bill due, for your convenience.
Assuming the charges are under 25% or €10.00, we then perform the same calculations separately on the hard drive portion and bandwidth portion of your plan. We subtract the percentages from 100%, to get the effective prepaid amounts under the new plan sections (labelled as percentage, below). The resulting calculations vary, depending on what was upgraded, and by how much. Note that the charges for your Bandwidth plan and Hard Drive plan are calculated separately, same as listed on your account details page.
Upgrade anything (HD and/or BW):
Calculate the Total Percentage of total days in the current month (rounded to nearest full day), and this becomes your interim expiration date for the account.
Plus, if you Upgrade Bandwidth:
BW Percentage of total BW for new plan (rounded to nearest 50GB), becomes your interim BW limit.
These values are assuming that you cancel, or do not otherwise pay the upcoming charges due. Once the upcoming charges are paid in full, these limits are removed, and your proper new BW limit and expiration are put into effect. If you happen to reach the interim BW limit before the payment due date, your account will become suspended until either the account is paid in full, or the month ends (whereupon it will be deleted as abandoned).
This system effectively pro-rates your service against the new charges, which gives you full (pro-rated) use of your account, while protecting us from certain customers who would rather order an upgrade and then skip out on the bill at the end of the month.
Note that when downgrading, we perform similar pro-rated calculations to determine how much of a credit to apply to your account toward the upcoming month of service (or refund to issue, should you choose to cancel before using that credit).
A last note about upgrading BW limits:
Requests for upgrade of BW limits must be made before your usage exceeds 20GB over your existing limit for the current month. Once your BW overage totals more than 20GB over your existing plan limit, plan upgrades for the current month are generally not available until the following month. However, exceptions are occasionally made on this rule, so it's always a good idea to ask anyway!
As always, if you have any questions about this system, please let us know!
#209 - Bandwidth Overage CreditCreated: 05 Dec 2009
Without any other arrangements, you are charged €1.00 per 5GB over your monthly plan limit (Click here for more information). You can avoid this without actually upgrading your existing plan, by ordering Bandwidth Overage Credit (BOC) from the top of your Account Details page.
BOC is available in increments of 50GB, at the cost of €1.00 per 50GB block, and you can order up to 20 blocks at a time (1000GB).
Each block is valid for up to 6 months from the month of purchase (if you order it in January, it will be good until the following June's month-end). Unused BOC simply rolls over to the next month until the 6 months has elapsed.
At the end of each calendar month, any bandwidth overage that you have accumulated will be automatically deducted from your existing BOC balance, rounded up to the next 1GB unit. If you buy 50GB of BOC, and only have 20GB of overage for a month, the remaining 30GB will roll over to the following month.
We will always deduct overages from your oldest credits, so if you buy a block in January and another in March, any overages would be deducted from January's credits first, then move on to March's credits.
Important! You do not necessarily have to order your Bandwidth Overage Credit before going over your bandwidth limit for the month, but note that credits can only be used for the current month if they are purchased at least 7 days before month-end. Orders for BOC that are placed later than 7 days prior to month-end can only be used starting on the following calendar month's hosting.
You can view your BOC balance at any time by logging into your Account Details page; it is located in the Hosting Information section, just below the bandwidth per month row.
Note that when you place your order, the system will generate a notification to our Sales department, who then process the order manually within 24 hours. Once processed, your account will be updated accordingly, with the new BOC credits as well as appropriate adjustments to your billing details. New orders for Bandwidth Overage Credit will not show up on your account until they have been processed!
** Bandwidth Overlimit Credit is non-refundable.
#210 - Why are my new charges added to my next payment due (Upgrades, Bandwidth Overage Credts, etc)?Created: 14 Dec 2009
Because all of our pricing is designed to offer our customers the best deal possible, our profit margins are set extremely low on all of our plans and additional features, such as Bandwidth Overage Credits.
Whenever we receive a payment, PayPal imposes a fee of €0.35 plus 3.9% on every payment we receive. Some examples:
| Payment | Fee Detail
€0.35 + 3.9% | Total Fees | Net Amt Received | | €40.00 | €0.35 + €1.56 | €1.91 | €38.09 | | €25.00 | €0.35 + €0.98 | €1.33 | €23.68 | | €10.00 | €0.35 + €0.39 | €0.74 | €9.26 | | €5.00 | €0.35 + €0.20 | €0.55 | €4.46 | | €2.00 | €0.35 + €0.08 | €0.43 | €1.57 | | €1.00 | €0.35 + €0.04 | €0.39 | €0.61 |
For 97% of all new charges for plan upgrades, basic overage charges, Bandwidth Overage Credits, etc, we have found that the fees lost to PayPal for those smaller amounts would negate any profit margins that are in place; in fact, in most cases it results in an actual loss - we would end up billing those services below our actual cost.
Like all businesses, we are looking to make a return on our investment: our costs are not just that of the physical servers and bandwidth, but that of technicians and customer service as well. Because we strive to offer our services as close to our cost as possible, we simply find that the fees for amounts lower than €10.00 per transaction cut too deeply into the bottom line.
As such, any new charges below €10.00 are simply added to the next amount due, unless this proves impossible to do. If the new charges exceed your prepaid amount for a given month, we will instead apply a fair pro-rated reduction to the account's expiration date or bandwidth limit. If at any time the new, pro-rated expiration date becomes earlier than the next payment due, we will split off the new charges for earlier payment. In nearly all cases, new charges under €10.00 will not result in pro-rated expiration dates earlier than the next billing cycle's due date.
If you have any questions about this policy or require further clarification, please submit a support ticket to our sales department, at sales@eliteseedbox.com.
#211 - What happens if I do not pay my account before the start of the next month?Created: 01 Aug 2010
Click Here for more information regarding late payments
If your account remains unpaid at the end of day on the last day of your prepaid month, it will be marked as Terminated and the charges due for the new month are reversed in your billing details for your account, so that the net amount due becomes zero.
To make room for paying clients, it is our policy to delete all terminated accounts immediately. Account deletions are usually carried out sometime on the 1st of each month.
As stated in FAQ #203, if you are going to be late with your payment for any reason, you must contact our Billing department to make arrangements. While your account will still be suspended at month-end if unpaid, we're usually quite willing to make arrangements to keep your account on the server for a time until your payment is received.
Note that once your account is suspended at month end, even with prior nrrangements, it cannot be re-activated until your payment is actually received and processed. As stated in FAQ #201, payments are processed by humans, and can take up to 24 hours to process and apply to your account.
NOTE! If you do decide to keep your account going, but no arrangements are made by month-end and your account actually gets marked as Terminated, there will be a €5.00 re-activation fee applied to your account.
NOTE! Even if arrangements for late payment are made, your account is still suspended at month-end until payment is received and processed. However, charges for the new month will still be due in full before it can be re-activated. We do not offer credits/discounts for the time that your account remains suspended.
#300 - Other Issues - [ Top ]
#301 - The tracker(s) I use won't let my seedbox host torrents under my account!Created: 07 Dec 2008
Some trackers (public trackers) don't bother to require you to be registered, and require no authentication. These trackers will work just fine with your seedbox account.
Others (some private trackers) use a PID or Key system -- these trackers use a long sequence of letters and numbers in the announce URL to identify your account to track your uploads and downloads, and verify that you are authorized to run their torrents. Again, these trackers usually work fine with our seedbox accounts.
A third kind use an IP-based authentication system. Basically, you have to log on to their website, which then attaches your current Ip with your account. After that, only that IP will be allowed to run their torrents. In this case, you will need to log on to their site using a Proxy on your seedbox server. We do provide Proxy accounts on request only, which will allow you to access these websites from your own browser, and the site will then log your seedbox's IP as the one attached to your account.
To request and use a Proxy account, please see this FAQ.
#302 - Proxy account - how do I get one, and how do I use it?Created: 07 Dec 2008
As explained in this FAQ, sometimes a Proxy account on your seedbox server is necessary for accessing torrents on certain private trackers.
To order a Proxy account on your seedbox:
Simply post a new Support ticket, or email support@eliteseedbox.com, and just let us know that you need a Proxy account. We will set it up for you and let you know when it's ready (usually within an hour, but please allow up to 12 hours to process the request).
A few conditions on Proxy accounts:
They are only to be used for logging in to private sites as required, and only for minimal, torrent-related purposes.
We do not have the ability to integrate bandwidth usage from Proxy accounts into your monthly usage stats. As a result, your proxy traffic is not metered outright. However, traffic is throttled to 25kB/sec, and Proxy traffic is checked periodically: excessive traffic (over 10GB in a month) on a Proxy account means immediate and permanent removal of Proxy access.
Proxy account MAY NOT be used for large file downloads of any kind. Download/Upload traffic must be limited to .torrent files and web pages only.
Your Proxy access is by username/password authentication. All traffic is logged for the purpose of enforcing these rules only, and is deleted monthly.
Using your Proxy account:
Using your account is quite simple. Here are setup steps for the most common brosers: Internet explorer, and FireFox...
Internet Explorer Proxy Setup
1. On the Tools menu in Internet Explorer, click Internet Options, click the Connections tab, and then click LAN Settings.
2. Under Proxy server, click to select the Use a proxy server for your LAN check box.
3. In the Address box, type the IP address of the proxy server.
4. In the Port box, type the port number that is used by the proxy server for client connections. We always use port 808.
5. You can click to select the Bypass proxy server for local addresses check box if you do not want the proxy server computer to be used when you connect to a computer on the local network (this may speed up performance).
6. Click OK to close the LAN Settings dialog box.
7. Click OK again to close the Internet Options dialog box.
8. To disable the proxy, simply uncheck the Use a proxy server for your LAN box in step 2. Windows will remember your settings, so turning it back on is as simple as re-checking that box again.
FireFox Proxy Setup
1. Go to the Tools menu, and select Options.
2. Go to General and click connection settings.
3. Check the box labled Manually Configure Proxy, enter the Proxy information in the format IP:port
Remember, we always use port 808. -- for example:
25.26.27.28:808
4. Click OK, then OK
5. To disable the proxy, simply uncheck the Manually Configure Proxy box in step 3. FireFox will remember your settings, so turning it back on is as simple as re-checking that box again.
Questions? Problems?
Please feel free to ask us! Simply post a new Support ticket, or email support@eliteseedbox.com, and let us know how we can help!
#303 - I have a problem - what do I do?Created: 30 May 2008
Visit http://support.eliteseedbox.com/open.php to post a service request (ticket) - Just click "New Ticket" to start a new support, billing or sales request.
...Or send an email describing your question or request to one of the following addresses:
sales@eliteseedbox.com - Sales and Account Changes
billing@eliteseedbox.com - Billing Questions
support@eliteseedbox.com - General Support
Be sure to include your username in the email (preferably in the subject). It can also speed things up a bit if you also specify which server your account is on, but this information is not required.
#400 - Affiliate Program - [ Top ]
#401 - How are the banner ads hosted?Created: 18 Mar 2010
The banners change periodically for updates in the overall look, or to include references to periodic promotions we may be offering. Therefore, we ask our affiliates to always post the images using the code provided inside your Affiliate Account page (you'll receive access to your page as soon as you complete your sign-up process). This way, we're not only hosting the images for you (saves on any fees or bandwidth costs for hosting them) but also allows the images to dynamically update whenever they're updated, regardless of where they may be posted!
A lot of our affiliates post their banners in forums (make sure you get permission first!) and most forums do not allow you to upload an image - instead, you're usually required to input a URL source reference for the image itself, along with the link to the target site. Again, by allowing us to host these images, you have an easy way to get those images posted just about anywhere!
Specific link codes and source URLs (in HTML and BBcode) is displayed with each ad in your Affiliate Account page.
#402 - What do the banners look like?Created: 18 Mar 2010
Here is a sampling of the images we have available for our Affiliates to use when promoting our services with their unique link codes:
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